14:00 New metrics / KPI
Cindy Estis-Green will introduce the topic of new metrics and the need to look to the future for these. Stan Josephi will present the result of the HSMAI survey on Revenue Management Metrics. Followed by a panel discussion with the following:
- Cindy Estis-Green, Co-founder and CEO, Kalibri Labs
- Philip Gardner, Vice President, Revenue Management, Europe, InterContinental Hotels Group
- Stan Josephi, Senior lecturer Hotel Revenue Management, NHTV
- Christian Gamsgrø, Commercial Director Norway, Scandic Hotels
- Luc Boschmans, Vice President Asset Management Europe at Host Hotels & Resorts.